1. Introduction
Welcome to HomeHope (“Platform”). By accessing or using the platform, you (“User” or “Patient”) agree to comply with these Terms & Conditions. Home Hope is a technology platform that connects patients with healthcare providers such as doctors, hospitals, clinics, nurses, and diagnostic services.
2. Eligibility
- Users must be at least 18 years old or use the platform under guardian supervision.
- Users must provide accurate personal and medical information.
- One account per user is recommended for proper service tracking.
3. Services Offered
Through HomeHope, patients can:
- Book doctor consultations (online/offline)
- Schedule home healthcare services
- Access hospitals, clinics, labs, and medical equipment providers
- View provider profiles, availability, and pricing
- Home Hope does not provide medical advice or treatment directly.
4. User Responsibilities
You agree to:
- Provide true, complete, and updated information
- Respect appointment timings and healthcare professionals
- Follow medical advice provided by licensed professionals
- Use the platform only for genuine healthcare needs
5. Appointments & Bookings
- Appointments are subject to provider availability.
- Users must arrive on time (for physical visits) or be available (for online consultations).
- Missed appointments may not be eligible for refunds.
- Providers may reschedule in unavoidable situations.
6. Payments & Refunds
- Consultation fees and service charges will be displayed before booking.
- Payments may be processed via Home Hope or directly to providers.
- Refunds (if applicable) depend on cancellation policy and provider terms.
- HomeHope is not responsible for disputes regarding offline payments.
7. Medical Disclaimer
- HomeHope is not a healthcare provider.
- All medical services are provided by independent professionals.
- Home Hope does not guarantee:
- Diagnosis accuracy
- Treatment outcomes
- Availability of specific providers
- Emergency: In emergencies, please contact local emergency services immediately.
8. Patient Data & Privacy
- Your personal and medical data will be handled with care and confidentiality.
- Data may be shared with healthcare providers only for service delivery.
- HomeHope follows applicable data protection laws in India.
9. Ratings & Reviews
- Users may provide honest feedback about services.
- Posting false, abusive, or misleading reviews is prohibited.
- Home Hope reserves the right to moderate or remove content.
10. Prohibited Activities
Users must not:
- Misuse the platform for fraudulent bookings
- Harass or abuse healthcare providers
- Share false medical information intentionally
- Attempt to disrupt platform operations
11. Cancellation Policy
- Users can cancel appointments within allowed time limits.
- Late cancellations or no-shows may incur charges.
- Refund timelines may vary based on payment mode.
12. Limitation of Liability
- HomeHope is not liable for:
- Medical negligence or treatment outcomes
- Service delays caused by providers
- Technical issues or temporary service interruptions
13. Account Suspension
HomeHope may suspend or terminate accounts for:
- Violating terms
- Fraudulent or suspicious activity
- Misuse of services
14. Modifications
HomeHope may update these Terms at any time. Continued use
of the platform means acceptance of the updated terms.
15. Governing Law
These Terms are governed by the laws of India, with
jurisdiction in Bengaluru, Karnataka.